Welcome to RubabShop.com. These terms and conditions outline the rules and regulations for the use of our website and the purchase of our products. By accessing this website and purchasing from RubabShop.com, we assume you accept these terms and conditions in full. If you do not agree with any part of these terms, please do not use our website.
1. General Information
RubabShop.com provides musical instruments, accessories, and related products, specializing in Rubab strings, parts, and custom Rubab designs. All products and services offered are subject to availability.
2. Product Information and Pricing
– Product Descriptions: We strive to provide accurate product descriptions and images. However, there may be slight variations in color, texture, and design due to lighting and manufacturing processes. These variations do not warrant a refund or exchange unless the product is defective.
– Pricing: All prices are listed in USD/PKR (or the currency specified on the site) and are subject to change without prior notice. Prices do not include shipping fees, taxes, duties, or other costs which may be applicable depending on your location.
3. Orders and Payments
– Order Acceptance: We reserve the right to refuse or cancel any order at our discretion, including orders with incorrect pricing, product information, or availability issues. If your order is canceled after payment has been processed, you will receive a full refund.
– Payment Methods: We accept payment through secure payment gateways such as PayPal, credit cards, and other listed methods. All payments must be completed in full before your order is processed and shipped.
– International Orders: International buyers are responsible for any customs duties, taxes, or additional shipping fees incurred.
4. Shipping and Delivery
– Shipping Times: Shipping times may vary depending on your location and chosen shipping method. While we strive to meet our estimated delivery times, delays can occur due to unforeseen circumstances.
– Shipping Fees: Shipping fees are calculated at checkout and may vary based on the destination and weight of the package.
– Customs and Import Duties: International orders may be subject to customs duties and taxes. These charges are the buyer’s responsibility and are not included in the product price or shipping costs.
– Lost or Damaged Goods: We take great care in packaging and shipping our products. However, if your product is damaged or lost during shipping, please contact us immediately, and we will assist you in resolving the issue.
5. Returns and Refunds
– Return Policy: We accept returns on defective or incorrect items within 14 days of delivery. Products must be unused, in their original packaging, and accompanied by proof of purchase. To initiate a return, please contact our customer service team.
– Refunds: Refunds are issued once the returned product is received and inspected. Refunds are made to the original payment method and may take 5-10 business days to process.
– Non-Refundable Items: Custom-made Rubabs, accessories, and personalized items are non-refundable unless they are defective or damaged upon delivery.
6. Warranty
– Rubab Warranty: We offer a limited warranty on our custom-made Rubabs for 1 months from the date of purchase. This warranty covers manufacturing defects but does not cover damage caused by misuse, accidents, or improper care.
– String Warranty: Strings and other consumables are not covered under warranty. However, if a string is defective upon receipt, please notify us within 7 days for a replacement.
7. Intellectual Property
– All content on RubabShop.com, including text, images, logos, and product descriptions, is the intellectual property of RubabShop.com and its affiliates. You may not use, copy, or distribute any content without prior written permission.
8. Privacy Policy
Your privacy is important to us. We are committed to protecting your personal information and will only use it to process orders and improve your shopping experience. For more details, please refer to our [Privacy Policy](https://rubabshop.com/privacy-policy/).
9. Limitation of Liability
RubabShop.com is not liable for any direct, indirect, incidental, or consequential damages that may result from the use of our website, products, or services. By using our website, you agree to indemnify and hold RubabShop.com harmless from any claims arising from your misuse of our products or services.
10. Changes to Terms and Conditions
RubabShop.com reserves the right to update or modify these terms and conditions at any time without prior notice. It is your responsibility to review this page regularly to stay informed of any changes.
11. Governing Law
These terms and conditions are governed by the laws of [Pakistan]. Any disputes arising from the use of this website or the purchase of products will be resolved in accordance with local laws.
Contact Us
If you have any questions regarding these terms and conditions, please contact us at:
Email: support@rubabshop.com
Phone: [+92-323-9694096]
Address: [Mingora Swat KPK Pakistan]